“We’re all in sales, whether we know it or not” is a business truism. But when we get to make decisions about who in our firm should be taking what specific action around business development, how should we interpret that truism? In today’s post, Pete shares his thoughts.
Have you been in situations when someone steps on your words or communicates over your point? Your first instinct might be to let them know they interrupted and then finish your thought. However, there might be another way. In today’s vlog replay, Dean offers his approach to communication oversteps.
Five things need to synchronize in order for a truly orchestrated company. Dean talks about how brand, strategy, business development and sales integrate to create a customer experience — when they’re not “silo’ed.”
The job of a technical person isn’t just about doing their technical work, it’s also got to be about communication. But those two jobs use two very different muscles, and if you don’t use a muscle much, it won’t get stronger.
In this vlog post, Pete zeroes in on one particular muscle technical people need to go out of their way to exercise.
Different organizations have different needs, but the solution is always consistent: Higher quality presence for key team members. In today’s vlog post, Pete lays out the various ways it can work.
It’s easy for one person in an organization to feel stuck and powerless, especially in larger organizations. But you are only as stuck and powerless as you believe you are. In today’s post, Pete explores the difference you can make with communication and presence.
Have you been in situations when someone steps on your words or communicates over your point? Your first instinct might be to let them know they interrupted and then finish your thought. However, there might be another way. In today’s vlog, Dean offers his approach to communication oversteps.
Words and emotions are imperfect tools, but they are pretty much all we’ve got to communicate with each other. In today’s post, Dean shares some thoughts about how we can do better with both of them.
“Smile more” is a common piece of advice we give to each other around presentations and important interactions. In today’s vlog, Dean explores why this is a potentially problematic suggestion, and how to improve upon it.
Helping is always a good thing, right?
The answer might not be as cut and dried as you think. Sometimes, there are crucial ingredients missing. In today’s post, Pete explores those ingredients that some service professionals can leave out.