One of the biggest challenges for civil engineers talking to the public is that the public can bring a lot of negative energy in their questions and comments. This can easily create defensiveness, self-consciousness, and a response that does not make the public feel any better.
In this post, Pete shares a simple solution for how to improve the quality of your response, and transform negativity into positivity.
For more help with generating positive presence in the face of negativity, check out our Presence Coaching here.
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