Posts Tagged ‘communication’

How to Say What You Believe

It can be hard to say what you believe, especially when you’re talking to someone you disagree with. Here is what we have to say about how to do it with positivity and confidence.

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How to Ask for Help – 5 Tips

Making requests and asking for help can be a tremendous challenge, both intellectually and emotionally. Here are 5 tips to do it in a way that feels good and retains the strength of your reputation and your relationships.

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Fear the Phone? Lead the Tone!

Visual communicators get shut down by the challenge of reaching out to others over the phone. A simple three-step approach can help you get better at phone calls, instantly and authentically.

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Customers For Life — Designing Your Customer Experience Story

Every challenging customer service challenge can be the opportunity to earn a client for life… … or to bring the customer life-cycle to an end. Like sales, there is a pass/fail inherently embedded in this make-or-break-moment, but the criteria for passing or failing isn’t always as evident. Sales is a journey from a problem to a…

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